Refund & Return Policy

At Azul Roast, every order is freshly roasted and prepared specifically for you. Because our coffee and tea products are food items, we do not accept returns of coffee or tea products.

Returns are not accepted for:

• Opened coffee or tea products.
• Unopened coffee or tea products.
• Products ordered in error by the customer.

If your order arrives damaged, defective, incorrect, or you receive the wrong product, please contact us within 7 days of delivery at support@azulroast.com. Include your order number and photos of the issue so we can review your claim.

If your claim is approved, we will provide a replacement or other appropriate resolution at no additional cost.

For food safety and quality reasons, customers should not return coffee or tea products unless specifically instructed by Azul Roast.

Refunds, when approved, will be issued to the original payment method. Please allow 5–10 business days after processing for your financial institution to post the refund to your account.

Contact

If you have questions or concerns about your order or this Refund & Return Policy, please contact:

Azul Roast
Operated by Parcel Enterprises LLC

Business Address: 20006 Ace Meadows Dr. Cypress, TX 77433

Email: support@azulroast.com
Phone: (346) 290-7158

 

We are committed to resolving order issues promptly and fairly.